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ETSY TERMS, CONDITIONS & POLICIES

Effective Date: 12 November, 2023

 

Thank you for shopping at Stickle Studios. This document governs all policy procedures from Stickle Studios (https://www.etsy.com/shop/sticklestudios). If, for any reason, you are not entirely satisfied with your purchase, we invite you to carefully review our Terms and Conditions, Shipping Policy, Refund Policy, Cancellation and Return Policy, Damaged or Incorrect Item Policy, and Privacy Policy. Stickle Studios reserves the right to modify these policies in whole or in part at any time at its sole direction.

By purchasing through https://www.etsy.com/shop/sticklestudios, you agree to be bound by these terms of use. Please read them carefully to know your rights and obligations.

 

Terms and Conditions:

 

Copyright:

All the artwork created and sold by Sara Holloway through Stickle Studios is original content and as such copyrighted.

 

There are two licences available for use:

 

Licence A: The work created, whether digital or physical, and sold via Stickle Studios under Licence A cannot be adapted or edited in any way, including altering or Photoshopping any element of the artwork or removing the artist’s signature. You are permitted to use the artwork for the purpose for which it is listed. The artwork is for personal use only and cannot be resold in any format. If you wish to have an artwork edited or personalised to you, please contact Sara Holloway at sticklestudios9@gmail.com. If you have purchased a physical item (book, print, etc.) in addition to the above, the item cannot, in whole or in part, be copied reproduced, altered or resold. Artwork must be credited to © 2023, Sara Holloway. 

 

Licence B: The work created and sold via Stickle Studios under Licence B can be modified and edited. Under this licence, the copyright owner of the original artwork (Sara Holloway) does not need to be credited. The artwork can be used on digital or printed media. You are free to use the image to create other content, including but not limited to: greetings cards, mugs, posters, and t-shirts. All items must be for personal use only and cannot be resold. 

 

Limitation of Liability:

Under both licence A and B, neither Sara Holloway, nor Stickle Studios, has any responsibility or liability for artwork that, after purchase, has been edited by any third party. We are not, directly or indirectly, implying any approval, sponsorship, endorsement, or affiliation with any third party, unless specifically stated herein. We are not responsible for examining or evaluating any artwork created from our original content. We do not assume any responsibility or liability for the actions, products, services, and content of any third parties.

 

 

Shipping policy:

 

At present, Stickle Studios cannot post items outside of the UK due to the cost of postage. Therefore, any physical items are currently only available in the UK.

 

Digital downloads are available immediately after purchase.

 

 

Refund policy:

 

Refunds or replacements are possible if the item received is damaged, incorrect, or not yet been downloaded. Please see our Damaged or Incorrect Item Policy and Cancellation and Return policy.

 

We do not offer refunds if you change your mind about the product ordered and it is otherwise shipped and undamaged. If you have paid for the item and it has not yet been shipped, then a cancellation and refund is possible. Please see our Cancellation and Return policy.

 

 

Cancellation and Return policy:

 

Any order placed can be cancelled after payment, but only if the order is cancelled before the items are shipped. Orders that have been shipped are not eligible for cancellation. Orders that are cancelled after payment and before shipping will be refunded via the same payment method (credit or debit card).

 

Due to nature of the products sold by Stickle Studios, we do not offer returns. However, your purchase may be eligible for a full or partial refund or replacement. See our Refund Policy and Damaged/Incorrect Item Policy.

 

For digital downloads, you have the right to cancel your purchase of Digital Content from Stickle Studios for a refund within a period of 14 days, beginning with the day after purchase. Once you have received your refund, you will no longer have the right to access the Digital Content. Please note that once you access or download any Digital Content that you purchase, you no longer have the right to cancel your purchase of that Digital Content. 

 

 

Damaged or Incorrect Item Policy: 

 

We know how frustrating a damaged or incorrect item can be. Please inspect your order upon receipt and contact us immediately if the item is damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

 

You must contact us at sticklestudios9@gmail.com about any damaged or incorrect items within 14 days of the delivery date to qualify for a refund or replacement. We will require photo/video evidence when providing a resolution. We reserve the right to refuse to service any damaged or incorrect item reported more than 14 days after the delivery date. 

 

If an incorrect item is received, we will, in the first instance, look to replace the item with the one originally ordered. If this is not possible, we will offer a refund.

 

 

 

Privacy Policy: 

 

Stickle Studios Privacy Policy

Last updated 12 November 2023.

 

This Privacy Policy describes how and when Stickle Studios (“I”, “me”, “my”) collects, uses, and shares information when you purchase an item from Stickle Studios (https://www.etsy.com/shop/sticklestudios), contact me, or otherwise use my services through Etsy.com or its related sites and services.

 

You agree that by purchasing an item from Stickle Studios or otherwise interacting with Stickle Studios, you have read, understood, and agree to be bound by all of the terms of this Privacy Policy. If you do not agree, you must leave Stickle Studios immediately.

 

I may change this Privacy Policy from time to time. If I make changes, I will notify you by revising the date at the top of the page.

 

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy or through Stickle Studios. You can reference the Etsy Privacy Policy to learn more about Etsy’s privacy practices.

 

Additionally, I will make every reasonable effort to inform you when I interact with third parties with your information; however, you are solely responsible for reviewing, understanding, and agreeing to or not agreeing to any third-party privacy policies.

 

Information I Collect

 

To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, e-mail address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information from time to time if you contact me directly.

 

Why I Need Your Information and How I Use It

 

I collect, use and share your information in several legally-permissible ways, including:

 

  • As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide you with customer support;

 

  • When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list or to receive notifications from me;

 

  • If necessary to comply with a court order or legal obligation, such as retaining information about your purchases if required by tax law; and

 

  • As necessary for my own legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as (a) providing and enhancing my services; (b) Compliance with the Etsy Seller Policy and Etsy Terms of Use;

 

 

Information Sharing and Disclosure

 

Protecting my customers’ personal information is crucially important to my business and something I take very seriously. For these reasons, I share your personal information only for very limited reasons and in limited circumstances, as follows:

 

  • With Etsy. I share your information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use;

 

  • With Third-Party Service Providers. 

 

 

I share your personal information with these third parties, but only to the extent necessary to perform these services;

 

  • In the Event of a Business Transfer. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

 

  • In Compliance with Laws. I may collect, use, retain, and share your information if I have a good faith belief that doing so is reasonably necessary to: (a) respond to legal process or to government requests; (b) perform legal obligations to which I am bound by agreements; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

 

 

How Long I Store Your Information

 

I retain your personal information only for as long as necessary to provide you with my services and as otherwise described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce or perform under my agreements. I generally keep your data for the following time period: one (1) year.

 

Transfers of Personal Information Outside the EU

 

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction has. If I am required to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

 

Your Rights

 

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Your rights are as follows:

 

  • Right to Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

 

  • Right to Change, Restrict, or Delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (such as where I am required to store information for legal reasons) I will generally delete your personal information upon your request.

 

  • Right to Object. You can object to (a) my processing of some of your information based on my legitimate interests and (b) receiving marketing messages from me. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue storing and using your information or if it is needed for legal reasons.

 

  • Right to Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

 

 

How to Contact Me:

 

For purposes of EU data protection law, I, Sara Holloway, am the data controller of your personal information. If you have any questions or concerns, you may contact me at sticklestudios9@gmail.com.

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